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The South African National Roads Agency Ltd (SANRAL) Role-Players

The South African National Roads Agency Ltd (SANRAL) is responsible for the proclaimed national road network, currently 16,000 kms of major roads between large cities. 2,400 of this network is tolled. These are primarily N routes, although some R routes have been incorporated into the national grid. It is envisaged that this will comprise 20,000 kms of road by 2010, when more provincial roads are incorporated into the agency for management.

SANRAL Corporate Office

48 Tambotie Avenue, Val de Grace, Pretoria, 0184
PO Box 415, Pretoria, 0001
Telephone number: 012 844 8000
Fax number: 012 844 8200
Website: www.nra.co.za

SANRAL Regional Offices

Eastern Region
58 van Eck Place, Mkondeni, Pietermaritzburg, 3201
PO Box 100410, Scottsville, 3209
Telephone number: 033 392 8100
Fax number: 033 386 6284
Website: www.nra.co.za

Southern Region
NRA House, Southern Life Gardens, 70th, 2nd Avenue, Newton Park,
Port Elizabeth, 6001
PO Box 27230, Greenacres, 6057
Telephone Number: 041 398 3200
Fax Number: 041 398 3222
Website: www.nra.co.za

Northern Region
38 Ida Street, Menlo Park, 0081, Tshwane
Private Bag X17, Lynnwood Ridge, 0040
Telephone number: 012 426 6200
Fax number: 012 348 1512
Website: www.nra.co.za

Western Region
Parc du Cap, Building no 5, c/0 Mispel Street and Willie van Schoor Avenue, Bellville, Cape Town, 7535
Private Bag X19, Bellville, 7535
Telephone number: 021 957 4600
Fax number: 021 946 1630
Website: www.nra.co.za

National Department of Transport
Holds overall responsibility for transport regulation, policy and strategy, as well as standards and procedures, with 14 public entities or agencies reporting to the Department across the areas of rail and road transport, aviation and maritime.
Telephone number: 012 309 3000
Fax number: 012 309 3313
Website: www.transport.gov.za

Arrive Alive
communications are managed from the office of the Minister of Transport.
Telephone number: 012 309 3000
Fax number: 012 309 3313
Website: www.transport.gov.za or www.arrivealive.co.za

The Road Traffic Management Corporation (RTMC)
an agency of the Department of Transport, founded under the RTMC Act of 1999, is responsible for the coordination of enforcement activities, traffic officer training, national call centre and information gathering and analysis.
Telephone number: 012 665 6000
Fax number: 012 665 6103
Website: www.rtmc.co.za

Provincial Roads

Provinces are responsible for regional roads and enforcement activities on the national and provincial roads in their provinces. (N and R roads).

Gauteng
Department of Transport, Roads
Telephone number: 011 355 7000
Fax number: 011 335 7509
Website: www.gpg.gov.za

Department of Community Safety
Telephone number: 011 689 3600
Fax number: 011 689 3650
Website: www.gautsafety.gpg.gov.za

KwaZulu Natal
Departments of Transport
Telephone number: 033 355 8808
Fax number: 033 355 8021
Website: www.kzntransport.gov.za

Department of Community Safety and Security
Telephone number: 033 342 2621
Fax number: 033 342 8824
Website: www.kwazulunatal.gov.za

Eastern Cape
Department of Roads & Transport
Telephone number: 043 604 7415
Fax number: 043 642 4407
Website: www.ectransport.gov.za

Department of Public Works
Telephone number: 040 639 4487
Fax number: 040 639 2733
Website: www.ecprov.gov.za

Northern Cape
Department of Public Works, Roads and Transport
Telephone number: 053 839 2100
Fax number: 053 831 3973
Website: www.northern-cape.gov.za

Dept of Safety and Liaison
Telephone Number: 053 839 1700
Fax number: 053 832 4249
Website: www.northern-cape.gov.za

Free State
Department of Public Works, Roads and Transport
Telephone number: 051 405 5051
Fax number: 051 405 4490
Website: www.freetrans.gov.za

Mpumalanga
Department of Roads and Transport
Telephone number: 013 766 6554
Fax number: 013 766 8449
Website: www.mpumalanga.gov.za

Department of Safety and Security
Telephone number: 013 766 4055
Fax number: 013 766 4615
Website: www.mpumalanga.gov.za

North West
Department of Transport, Roads and Community Safety
Telephone number: 018 387 4706
Fax number: 018 387 4757
Website: www.nwpg.gov.za

Limpopo
Department of Roads and Public Transport
Telephone number: 015 295 1000
Fax number: 015 295 1163
Website: www.limpopo.gov.za

Department of Safety and Liaison
Telephone number: 015 290 2972
Fax number: 015 295 8979
Website: www.limpopo.gov.za

Western Cape
Department of Transport and Public Works
Telephone number: 021 483 2078
Fax number: 021 483 2217
Website: www.capegateway.gov.za

Department of Community Safety
Telephone number: 021 483 8701 or 021 483 3929
Fax number: 021 483 3874
Website: www.capegateway.gov.za

Metro and local authority roads

Local authorities are responsible for design, construction, and maintenance on their own road networks.  Their enforcement agencies are responsible for enforcement on the roads falling under their jurisdictions, as well as enforcement of by-laws.

Tshwane Metro
Telephone number: 012 358 9999
Fax number: 012 358 4665
Website: www.tshwane.gov.za

Johannesburg Metro (roads managed by the Johannesburg Roads Agency):
Telephone number: 011 298 5011
Fax number: 011 298 5178
Website: www.johannesburgmetro.co.za / www.jra.org.za

Ekurhuleni Metropolitan Municipality
Telephone number 011 961 9111
Fax Number: 011 975 1484
Website: www.ekurhuleni.com

eThekwini Municipality
Telephone number: 031 451 6000 / 0801313013
Fax number: 031 311 7691
Website: www.durban.gov.za

Nelson Mandela Bay Municipality
Telephone number: 041 506 5555
Fax number: 041 402 1141
Website: www.mandelametro.gov.za

Cape Town Metro
Telephone number: 021 418 683o or 021 400 1498
Fax number: 021 400 5937
Website: www.capetown.gov.za

Toll Road Concessionaires

SANRAL has concessioned three sections of road to concessionaires, to enable development of the road systems to take place without resorting to the fiscus, using a system of public/private partnerships to encourage investment in infrastructure.

Bakwena
Manages 352 kms of the N4 toll road, West of Pretoria from the N1 interchange, through Brits, Rustenberg, Groot Marico and Zeerust to Lobatse (Skilpadhek) on the Botswana border, and part of the N1, North of Pretoria.
Head office telephone number: 011 519 0400
Head office fax number: 011 519 0414
Customer care line number for all enquiries: 012 804 0044
Website: www.bakwena.co.za

N3 Toll Concessionaires (N3TC)
manages 415 kms of the N3 toll road between Cedara in KZN and Heidelburg, Gauteng.
Head office telephone number: 011 454 3596
Head office fax number:011 454 0774
Customer care line for all enquiries: 0800203950
Website: www.n3tc.co.za

TRAC
Manages the N4 from Pretoria to the East, and across the border into Mozambique
Head office telephone number: 011 805 8788
Head office fax number: 011 805 8789
Customer care line for all enquiries: 0800 872 264
Website: www.tracn4.co.za

SANRAL itself manages the N1 Toll Road between Gauteng and Bloemfontein, the N17 and N2 South, the N4 at Pelindaba, the Titsikama toll road near Knysna, and the Huguenot Tunnel in the Western Cape.

SANRAL belongs to tip-offs anonymous, who can be contacted to report any fraud, theft or other misdemeanours which may negatively affect the work and reputation of the company.
Anti-corruption hotline telephone number: 0800 204 558

Automobile Association
Telephone number: 08384322
Fax number: 011 799 1089
Website: www.aa.co.za

South African Road Federation
Telephone number: 011 403 5603
Fax number: 011 403 7736
Website: www.sarf.co.za

Road Freight Association
Telephone number: 012 349 1256
Fax number: 012 349 1822
Website: www.rfa.co.za

Drive Alive
Telephone number: 011 788 9789
Fax number: 011 442 5137
Website: www.drivealive.org.za

Business Against Crime
Telephone number: 011 883 0717
Fax number: 011 883 1679
Website: www.bac.co.za

Call Centre register as a Voluntary Traffic Observer to report bad driving. Telephone number: 0860 400 800

Emergency numbers: 10111, 112.

Toll Plaza Contact Numbers for any enquiries with regard to toll payment, local and frequent user discounts contact the toll plaza manager.

TOLL PLAZAS MANAGED BY CONCESSIONAIRES ON BEHALF OF SANRAL

Toll plazas managed by: Bakwena
Customer care line for any enquiries: 012 804 0044

N1
Stormvol
Zambesi
Pumulani
Wallmansthal
Murrayhill
Hammanskraal
Carousel
Maubane

N4
Swartruggents
Kroondal
Marikana
Buffelspoort
Brits
K99
Doornpoort

Toll plazas managed by: N3TC
Customer care line for all enquiries: 0800203950

N3
Mooi
Bergvillle
Tugela
Tugela East
Wilge
De Hoek

Toll plazas managed by: TRAC
Customer care line for all enquiries: 0800 872 264

N4
Donkerhoek
Cullinan
Diamond Hill
Valtaki
Ekandustria
Middelburg
Machado
Nkomazi

TOLL PLAZAS MANAGED BY SANRAL


Plaza Name Telephone Number Fax Number
N1 Huguenot 021 862 4400 021 862 4407

Verkeerdevlei 051 841 3000 051 841 3003

Vaal 056 818 1199 056 818 1683

Grasmere 011 855 1034 011 855 1431

Kranskop 014 717 5396 014 717 1115

Nyl 015 491 4783 015 491 4232

Sebetiela 015 491 4783 015 491 4232

Capricorn 015 527 0160 015 527 0171

Baobab 015 534 1322 015 534 0019
N2 Tsitsikamma 044 531 6767 044 531 6768

Izotsha (R61) 039 682 4076 039 682 4407

Oribi 039 682 4076 039 682 4407

Umtentweni 039 682 4076 039 682 4407

Tongaat 032 945 1237 032 945 1304

Mvoti 032 559 9395 032 559 9578

Mandini 032 458 4109 035 340 1329

Dokodweni 035 337 4580 035 340 1329

Mtunzini 035 340 1088 035 340 1329
N3 Mariannhill 031 700 3616 031 700 4240
N4 Pelindaba 012 386 0278 012 386 0291

Quagga 012 386 0278 012 386 0291
N17 Gosforth 011 902 1575 0866 547 058

Dalpark 011 915 8620 0866 547 057

Brakpan 011-9158620 0866 547 057

All toll roads contact (PDF - 99KB)


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